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UK Delivery Information

PLEASE NOTE: We are unfortunately temporarily suspending International orders from 14th Dec - early 2021. This is so that we can ensure we are prepared for any changes due to Brexit appropriately. We apologise for this change but we will have our International service up and running as soon as possible.

Orders to Mainland UK:

Customers will be able to choose from the following:

Free Standard Delivery (on orders over £20.00) - Free - 5-7 Working Days
Standard Delivery (on orders under £20.00) - £3.49 - 5-7 Working Days
Express Service (orders under 5kg) - £6.00 - 1-2 Working Days- Royal Mail
Express Service (orders over 5kg) - £6.00 - 1-2 Working Days - DHL (UK Mail)/Parcelforce

Our cut off point for ordering is currently 3pm Monday - Thursday and 12pm (midday) on Friday.

Tracking:

We currently send parcels under 5kg with Royal Mail and over 5kg with Parcelforce or DHL (UK Mail).

Tracking numbers:

Royal Mail: Ends in GB (ie QS303890658GB)

Parcelforce: Starts with letters and ends with numbers (ie PBTF5028093001)
DHL/UK Mail: All numbers (ie 41829820009365)

Royal Mail Tracking: https://www3.royalmail.com/track-your-item#/
Parcelforce Tracking: https://www.parcelforce.com/track-trace
UK Mail/DHL Tracking: https://track.dhlparcel.co.uk/

Orders to the UK Scottish Highlands, Northern Ireland and other Islands

We offer free shipping over £20 and under 10kg OR over £100 with no weight limit to:

Shetland Islands (ZE Postcode)
Northern Ireland (BT Postcode)

We are sorry that we cannot offer free shipping to these areas:

Jersey, Guernsey and Isle of Man

Parcelforce UK Delivery Exceptions:

There are some post codes excluded from normal delivery times in the UK. This means the delivery may take longer than 24 or 48 hours or the service may not be available at all.

To check your post code please check here.

For further information on shipping outside the UK please see the European and International Shipping Rates page. Please note for International orders all excise duty tax must be paid by the customer.

Late Deliveries (UK):

If your order has been delivered late you can be entitled to a refund on these costs. Royal Mail Tracked 48 and Parcelforce 48 are not guaranteed services and will only be refunded if the time delay is unreasonable.

Guaranteed next day services (Special Delivery, Parcelforce 24, and any other special timed services) are always entitled to a full refund on the postage no questions asked. Please note all orders for a next day service need to be placed before 3pm to ensure delivery. If late delivery means the goods are no longer required, then a refund will be issued for the full order provided the order is not accepted on delivery.

Buy Whole Foods Online Ltd can not be held accountable for late deliveries if the courier is at fault. We will not offer compensation or be held accountable unless we have signed a guarantee contract for delivery. If you require a law binding contract, this must be made at least 2 days in advance.

Damaged Orders:

Although we do our very best to pack every order with care, there are times when a package might get damaged during it's journey to your door.

If your goods arrive in an unfit state, please refuse delivery and contact us so we can resend your order quickly and report the damage.

If you are unable to refuse the delivery and your goods do not arrive in perfect condition, please contact us within 14 days of receipt. Photographic evidence of damage is required or the return of the damaged item in order to request a replacement or refund.

Returns Information (UK):

For UK orders, we offer a No Quibbles 30 Day Quality Guarantee. Click here to view the full details or our Guarantee and Returns Policy

Returns Information (European and International Orders):

For information about our returns policy and shipping information for European and International orders, click here

Greenfingers is committed to supporting children and families through the creation of magical gardens at children's hospices throughout the UK. All the Greenfingers’ gardens are unique and are created to help make life a little better for children and families in hospices.

Plastic Oceans UK have been experts on plastic pollution for nearly a decade. This began with our award-winning documentary A Plastic Ocean, now available for streaming on Netflix. Now, we’re solving the plastic crisis through our science, sustainability and education programmes. Through changing attitudes, behaviours and practices on the use and value of plastics, we can stop plastic pollution reaching the ocean within a generation.

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UK Delivery Information

Orders to Mainland UK:

Tracking:

Tracking numbers:

Orders to the UK Scottish Highlands, Northern Ireland and other Islands

Parcelforce UK Delivery Exceptions:

Late Deliveries (UK):

Damaged Orders:

Returns Information (UK):

Returns Information (European and International Orders):

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