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UK Delivery Information

PLEASE NOTE: Currently we have temporarily suspended International orders. This is due to complications with International deliveries as a result of Brexit and Covid. We will be looking to reinstate this service later on in the year if possible.

Orders to Mainland UK:

Customers will be able to choose from the following:

Free Standard Delivery (on orders over £20.00) - Free - 5-6 Working Days
Standard Delivery (on orders under £20.00) - £3.49 - 5-6 Working Days
Express Service (orders under 5kg) - £6.00 - 1-2 Working Days- Royal Mail
Express Service (orders over 5kg) - £6.00 - 1-2 Working Days - DHL (UK Mail)/DPD

Express shipping is charged at £6.00 per each 21.95kg

Our cut off point for same day despatch is currently 12pm (midday) from Monday - Friday.

Tracking:

We currently send parcels under 5kg with Royal Mail and over 5kg with DHL (UK Mail) or DPD.

Tracking numbers:

Royal Mail: Ends in GB (ie QS303890658GB)

DPD: All numbers - 10-14 numbers (ie 9820009365)
DHL/UK Mail: All numbers - 14 numbers (ie 41829820009365)

Royal Mail Tracking: https://www3.royalmail.com/track-your-item#/
DPD Tracking: https://www.dpd.com/nl/en/receiving/track
UK Mail/DHL Tracking: https://track.dhlparcel.co.uk/

Orders to the UK Scottish Highlands, Northern Ireland and other Islands

We offer free shipping over £20 and under 10kg OR over £100 with no weight limit to:

Shetland Islands (ZE Postcode)
Northern Ireland (BT Postcode)

We offer free shipping over £20 and under 3kg to:

Isle of Man

We are sorry that we cannot offer free shipping to these areas:

Jersey and Guernsey

UK Delivery Exceptions:

There are some post codes excluded from normal delivery times in the UK. This means the delivery may take longer than 24 or 48 hours or the service may not be available at all. This will be taken into account in the estimated delivery time.

For further information on shipping outside the UK please see the European and International Shipping Rates page. Please note for International orders all excise duty tax must be paid by the customer.

Late Deliveries (UK):

If your order has been delivered late you can be entitled to a refund on these costs. Standard delivery services are not guaranteed services and will only be refunded if the time delay is unreasonable.

Guaranteed next day services (Special Delivery, Parcelforce 24, and any other special timed services) are always entitled to a full refund on the postage no questions asked. Please note all orders for a next day service need to be placed before the daily cut off point to ensure delivery. If late delivery means the goods are no longer required, then a refund will be issued for the full order provided the order is not accepted on delivery.

Buy Whole Foods Online Ltd can not be held accountable for late deliveries if the courier is at fault. We will not offer compensation or be held accountable unless we have signed a guarantee contract for delivery. If you require a law binding contract, this must be made at least 2 days in advance.

Damaged Orders:

Although we do our very best to pack every order with care, there are times when a package might get damaged during it's journey to your door.

If your goods arrive in an unfit state, please refuse delivery and contact us so we can resend your order quickly and report the damage.

If you are unable to refuse the delivery and your goods do not arrive in perfect condition, please contact us within 14 days of receipt. Photographic evidence of damage is required or the return of the damaged item in order to request a replacement or refund.

Returns Information (UK):

For UK orders, we offer a No Quibbles 30 Day Quality Guarantee. Click here to view the full details or our Guarantee and Returns Policy

Returns Information (European and International Orders):

For information about our returns policy and shipping information for European and International orders, click here

Greenfingers is committed to supporting children and families through the creation of magical gardens at children's hospices throughout the UK. All the Greenfingers’ gardens are unique and are created to help make life a little better for children and families in hospices.

Plastic Oceans UK have been experts on plastic pollution for nearly a decade. This began with our award-winning documentary A Plastic Ocean, now available for streaming on Netflix. Now, we’re solving the plastic crisis through our science, sustainability and education programmes. Through changing attitudes, behaviours and practices on the use and value of plastics, we can stop plastic pollution reaching the ocean within a generation.

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UK Delivery Information

Orders to Mainland UK:

Tracking:

Tracking numbers:

Orders to the UK Scottish Highlands, Northern Ireland and other Islands

UK Delivery Exceptions:

Late Deliveries (UK):

Damaged Orders:

Returns Information (UK):

Returns Information (European and International Orders):

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